This Privacy Policy describes how Ready Set Glow (“we,” “us,” or “our”), operating the e-commerce website at readyysetglow.store, collects, uses, and discloses your Personal Information when you visit, make a purchase from, or use our services.
1. Information We Collect
We collect information about you in various ways when you use our Site.
A. Personal Information You Provide (For Order Processing)
When you make a purchase or attempt to make a purchase, we collect the following personal information:
- Identification & Contact Data: Name, email address, phone number, and physical billing and shipping address.
- Payment Information: Payment details (though processed securely by third-party gateways, we retain confirmation of payment).
- Communication Data: Records of your inquiries via email, phone, or WhatsApp.
B. Device and Log Data (For Site Optimization)
When you access the Site, we automatically collect certain information about your device and interaction:
- Device Information: Web browser type, IP address, time zone, and cookies installed on your device.
- Usage Information: Pages you view, search terms that led you to the site, and how you interact with the Site.
2. How We Use Your Information
We use the collected information for the following purposes:
A. Processing and Fulfilling Orders
- To manage, process, and deliver your orders for organic soaps, lotions, and oils.
- To communicate with you regarding your order status, shipment tracking, and any issues related to fulfillment.
- To generate invoices and sales receipts.
B. Customer Service and Support
- To respond to your inquiries, concerns, and requests regarding our products or services.
- To process returns, exchanges, or refunds, where applicable.
C. Marketing and Communication
- To send you promotional offers, product updates, and information about new organic products (only if you have opted in).
- To personalize your shopping experience and recommend products relevant to your purchase history.
D. Security and Legal Compliance
- To detect and prevent fraudulent transactions or malicious activity.
- To comply with all applicable Pakistani laws and regulations.
3. Sharing Your Personal Information
We share your Personal Information with trusted third parties to help us run our business and provide services to you.
- Service Providers: We share necessary information with partners for core services, including:
- Shipping Carriers: To deliver your order (e.g., name, address, phone number).
- Payment Processors: To securely handle online payments (e.g., credit card information is encrypted and handled directly by the processor).
- Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request (e.g., a court order or subpoena).
4. Your Rights
Depending on your location and the data we hold, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Correction: You have the right to request that we correct any inaccurate information we hold.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
5. Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. While we utilize secure servers and encryption technology to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.